Processing Orders

You just got your first order - now what?

Processing Orders

The order workflow has slight differences based on the type of product you're selling and whether you're on the Basic plan or Basic+CC plan. But they all generally go something like this:

Customer Places an Order

At the bottom of your product detail page is an order form. If it's a physical product, customers will have to fill out their shipping address. If it's a custom commission (digital or physical), they'll send a message along with their order.

If you're on the Basic plan, you'll receive a text message notification about the new order at this point. If you're on the Basic+CC plan and using credit card billing, you won't receive a text message until the payment is authorized.

Customer Pays for the Order

After filling in the order details, the customer is shown their payment options. If you're on the Basic plan, the customer will be instructed to pay you via PayPal, CashApp, or Venmo. If you're on the Basic+CC plan, the customer will be prompted to pay with a credit card. There is no guarantee a customer will pay for an order once the order is made, they could back out of the process before submitting payment information.

If you're using credit card billing, the customer's payment will be authorized immediately. If you're using PayPal, CashApp, or Venmo, you'll have to wait for the customer to send you the payment, and you'll have to pay attention to your alerts to know when the payment has been made.

(Basic Plan Only) You Mark the Order as Paid

If you're on the Basic plan, you'll need to manually mark the order as paid once you receive payment. If you're on the Basic+CC plan, the order will be automatically marked as paid once the payment is authorized.

You Ship the Order

If the customer ordered a digital product (like a download or a movie), this happens automatically when the order is marked as paid. If you're on the Basic plan, the file will be delivered to the customer when you click "Mark as Paid". If you're using credit card processing, the file will be delivered to the customer when the payment is authorized and captured.

Important: Credit Card Payment Settlement Period

If you're using credit card processing (Basic+CC plan), there is a mandatory 24-hour settlement period after a payment is authorized and captured. During this time:

  • The order will show a "Payment Pending Settlement" status in your dashboard
  • You cannot mark the order as shipped until the payment settles
  • This waiting period protects you from potential payment issues before you ship products
  • You may prepare and package the order during this time, but do so at your own risk
  • After 24 hours, the payment settles and you can mark the order as shipped

If the product is a custom or physical product, you have 30 days to deliver the product after the payment settles, otherwise the credit card company will automatically release the authorization.

If the product is a custom digital product, create the file or downloadable, and attach it to the order in the dashboard. The customer will receive a message with a link to download the file. You must wait for payment settlement before delivering custom files.

If the product is a physical product, insert the shipping number into the form once the package has been dropped off at the shipping company (USPS, UPS, FedEx, etc). The customer will receive a message with the tracking number and a link to track the package. You must wait for payment settlement before marking the order as shipped.

(Basic+CC Only) Credit Card is Charged

If you're using credit card billing, the prior authorization is only charged once the product is marked as shipped, or the digital good has been delivered.

You Get Paid

On the Basic plan, you get paid via PayPal, CashApp, or Venmo. See those for payout details.

If you're using credit card payments on our Basic+CC plan, you can request a payout once every 30 days via your dashboard. For physical products, orders with tracking numbers become eligible 3 days after shipping, while orders without tracking numbers become eligible 14 days after shipping. Digital products are eligible immediately upon delivery. A portion of the payout may be held for an additional period based on the terms of the Rolling Reserve program.