Processing Orders
The order workflow varies by product type and payment method. Manual payments require you to confirm receipt; PayPal, Authorize.net, and CCBill update payment state automatically.
Customer Places an Order
At the bottom of your product detail page is an order form. If it's a physical product, customers will have to fill out their shipping address. If it's a custom commission (digital or physical), they'll send a message along with their order.
The order appears in your Orders dashboard. Notifications are sent through the currently supported email and in-app flows; SMS order alerts are no longer part of the seller workflow.
Customer Pays for the Order
With manual payments, the customer sees your saved payment links or Interac details and pays you separately. With an automated processor, the customer completes card checkout through the processor. A customer can still abandon checkout before payment is complete.
PayPal and CCBill payments are confirmed from processor results. Authorize.net orders may pass through authorization, capture, and settlement states. For a manual payment, verify the money in your own payment account before marking the order paid.
Manual Payments: You Mark the Order as Paid
For manual payments, mark the order paid only after you verify the payment. Automated processor orders update without that manual step.
You Ship the Order
If the customer ordered a digital product (like a download or a movie), this happens automatically when the order is marked as paid. If you're on the Basic plan, the file will be delivered to the customer when you click "Mark as Paid". If you're using credit card processing, the file will be delivered to the customer when the payment is authorized and captured.
Important: Credit Card Payment Settlement Period
Authorize.net payments can remain pending settlement for up to 24 hours after capture. During this time:
- The order will show a "Payment Pending Settlement" status in your dashboard
- You cannot mark the order as shipped until the payment settles
- This waiting period protects you from potential payment issues before you ship products
- You may prepare and package the order during this time, but do so at your own risk
- After 24 hours, the payment settles and you can mark the order as shipped
If the product is custom or physical, follow the order's delivery deadline and contact the customer if fulfillment will be delayed.
If the product is a custom digital product, create the file or downloadable, and attach it to the order in the dashboard. The customer will receive a message with a link to download the file. You must wait for payment settlement before delivering custom files.
If the product is a physical product, insert the shipping number into the form once the package has been dropped off at the shipping company (USPS, UPS, FedEx, etc). The customer will receive a message with the tracking number and a link to track the package. You must wait for payment settlement before marking the order as shipped.
Authorize.net Capture
Mayhem manages authorization and capture based on the order state. The Orders dashboard prevents shipping while a captured Authorize.net payment is still pending settlement.
You Get Paid
On the Basic plan, you get paid via PayPal, CashApp, or Venmo. See those for payout details.
For Mayhem-managed payouts, the dashboard shows your request interval and which earnings are eligible. Physical orders with tracking generally become eligible 3 days after shipping; those without tracking generally become eligible after 14 days. Digital orders are eligible after delivery and settlement. A Rolling Reserve may hold part of an order for longer. PayPal-connected Marketplace sellers are paid directly by PayPal.