Rolling Reserve Program

Why it Exists

A rolling reserve temporarily holds part of eligible Mayhem-managed card proceeds to protect against chargebacks and other payment risk. The percentage applied to an order is shown in its payout details; it is not a platform fee.

Payment processors can also place their own holds or reserves under their terms. Those provider holds are separate from the amounts shown in Mayhem's payout ledger.

How it Works

For an individual purchase over $100, Mayhem currently reserves 10% of that purchase price. Smaller purchases normally have no reserve unless your storefront has a separate reserve percentage. The remaining eligible amount is the order's principal. Once the reserve becomes eligible for release, it is included in a later payout request.

The reserved money is still yours, and is not a fee. If you don't incur any chargebacks, you receive your full reserve amount back.

How Refunds Affect Your Payout

If an order is refunded before its principal is paid out, the refund comes out of the principal first and then out of the reserve. If the principal has already been paid out, the refund comes out of the reserve.

Orders with a booking are held from payout until the booking can no longer be refunded. See Booking and Scheduling for details.