Contact Mayhem Red

Different ways to get in touch.

Contact Mayhem Red Support

If you have a seller account and access to your seller dashboard, and need technical, billing, or other support, please submit a support ticket through "Get Support" link in your seller dashboard menu.

Email us at [email protected] for general technical support and inquiries.

If you need to reach us by phone, try calling support at +1 (302) 316-4115. We prefer email.

Billing Issues

If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at [email protected].

Complaints

For complaints, content removal requests, or reports of content that may be illegal or violates our standards, contact us at [email protected].

If you are shown in content on Mayhem RED and want it removed, follow our Content Removal and Appeals Policy. Any person shown in content may request removal. If we find that consent was not given or is not valid under applicable law, the content will be removed. If there is a disagreement, neutral third-party dispute resolution is available.

Please include:

  • A direct link to the content or account you are reporting
  • A short description of the issue and why you believe it is illegal or violates our standards
  • Any supporting information that helps us investigate
  • If you are requesting removal of content featuring you, proof of identity (for example, a selfie with a government ID clearly visible)

Complaint Review Process

  1. Intake and triage: We log and prioritize your report based on risk and urgency.
  2. Initial review: We review the reported content, account history, and available evidence.
  3. Additional checks (if needed): We may request more information before making a decision.
  4. Decision and action: We decide on the appropriate outcome based on our policies and applicable law.
  5. Notice to reporter: We communicate our resolution outcome to the complainant.

Complaints will be reviewed and resolved within five (5) business days.

Complaint Decision Review

If you want us to re-review a general complaint decision, email [email protected] with the subject line "Complaint Review" and include:

  • The original report details or URL
  • The decision you want reviewed
  • Any new information you want us to review

This general complaint review process is separate from the Content Removal and Appeals Policy for people shown in Mayhem RED content.

Possible outcomes of a complaint or review may include:

  • Content removal or access restriction
  • Account warning, suspension, or termination
  • No action taken where evidence is insufficient or no violation is found
  • Referral to law enforcement, payment processors, or other relevant authorities when appropriate