Handling Unpaid Orders

Basic Plan (PayPal, Venmo, CashApp)

On our Basic plan, when a customer orders a product from you, they are presented with your PayPal, Venmo, and/or CashApp link, and are instructed to pay you the product amount directly. This means orders will always be "Unpaid" until you manually mark them as paid. So first, check your PayPal, Venmo, and CashApp to make sure you didn't miss a payment notification.

There's a good chance the customer abandoned the order, however. In that case, you can use the "Message Customer" tool on the order page to send them a payment reminder. Only send one. Don't bug them. If they don't respond and don't pay, we recommend deleting the order after about a week to keep your dashboard clean.

Automated Checkout

On the Standard plan or Mayhem Red, automated checkout uses the processor configured for your storefront. If an order remains unpaid, the processor did not confirm payment. Contact the customer once if appropriate, then cancel the stale order when you no longer intend to fulfill it.

Do not manually mark an automated-processor order paid. PayPal, Authorize.net, or CCBill updates the order after the corresponding payment event is confirmed.