Troubleshooting Common Issues

Here are solutions to the most common problems Mayhem users encounter, organized by the areas where they typically occur.

Payment and Order Issues

Problem: Customer says they paid but order shows as unpaid

This is the most common issue on the Basic plan. Check your PayPal, Venmo, or CashApp account for the payment. If you see it there, go to your Orders dashboard and manually mark the order as "Paid". If you don't see the payment, ask the customer to send you a screenshot and verify the payment went to the correct account.

Problem: Can't mark order as paid

Make sure you're in the correct Orders section of your dashboard and clicking the right order. The "Mark as Paid" button should be visible for unpaid orders. If it's not appearing, try refreshing the page or logging out and back in.

Problem: Customer paid wrong amount

If a customer underpaid, contact them to request the difference before fulfilling the order. If they overpaid, you can refund the difference through your payment platform. Always handle refunds through the same platform where the payment was received.

Problem: Payment went to wrong account

Double-check that your payment links on your Mayhem profile are correct. If a customer sent payment to an old or incorrect account, you'll need to help them get a refund from that platform and send payment to the correct account.

Product Management Issues

Problem: Product not showing on storefront

Check the "For Sale?" setting in the product's Basic information. If it's set to "No", the product won't appear on your store. Also verify that you've saved all changes in the product editor.

Problem: Products appear in wrong order

Open Products and drag items into your preferred order, use the up/down controls, or use Quick Sort. Four products appear on your homepage by default; the count is configurable in Storefront Settings.

Problem: Product images not displaying

Use a supported image such as JPEG, PNG, WebP, GIF, or HEIC/HEIF and stay under the displayed upload limit. Some browser-native formats may appear as file tiles until the server creates a preview. If an image still will not display, try uploading it again.

Problem: Can't upload digital files

The regular dashboard uploader has a 100MB limit. Use the larger-file uploader linked from the Media page when appropriate, or contact support. Make sure the file is not corrupted and try again if the first upload fails.

Account and Profile Issues

Problem: Can't log into account

Try resetting your password using the "Forgot Password" link on the login page. Check your spam folder for the reset email. If you're still having trouble, make sure you're using the correct email address.

Problem: Profile changes not saving

Make sure you're clicking the "Save" button after making changes. Some browsers have issues with autofill - try typing information manually. Clear your browser cache and try again if problems persist.

Problem: Social media links not working

Verify that your social media URLs are complete and correct. Links should include "https://" for external sites. Test the links by clicking them from your published Mayhem page.

Problem: Bio or product descriptions getting cut off

Check the character limits for each field. Bio text may be truncated on mobile devices, so keep essential information near the beginning.

Plan and Billing Issues

Problem: Can't upgrade to Standard plan

Make sure your payment method is valid and has sufficient funds. Try using a different payment method if the first one fails. Contact support if you continue having issues.

Problem: Features not available after upgrade

Some features may take a few minutes to activate after upgrading. Log out and back in, or wait a few minutes and try again. If features still aren't available after an hour, contact support.

Problem: Billing questions

Check the "Plan & Upgrades" section of your dashboard for current billing status. If you have questions about charges or billing dates, contact support with your account information.

Stock and Variants Issues

Problem: Variant options not appearing

Make sure the Stock & Variants change finished saving. Variants are available for physical, service, custom digital, commissioned physical, and digital products.

Problem: Stock not tracking correctly

Verify that you've enabled "Track Stock" and set the correct quantities. Remember that if you have variants, each variant has its own stock level.

Problem: Customers can't select variants

Make sure variants are properly configured and haven't been marked as "Sold Out". Test the selection process yourself by viewing your product page while logged out.

Browser and Technical Issues

Problem: Dashboard not loading properly

Try clearing your browser cache and cookies. Disable browser extensions temporarily to see if they're interfering. Try accessing your dashboard from a different browser or device.

Problem: File uploads failing

Check your internet connection stability. Large files may time out on slower connections. Try uploading files during off-peak hours when your connection is more stable.

Problem: Page loading slowly

This could be due to large image files. Optimize your images before uploading to reduce file sizes. If problems persist, it might be a temporary server issue.

Problem: Features missing or different

Make sure you're logged into the correct account. Some features are only available on certain plans. Check that your browser is up to date.

Mobile Issues

Problem: Dashboard hard to use on mobile

The dashboard supports mobile layouts and compact navigation, though dense editors may still be easier on a larger screen. Rotate the device or use a larger screen if a table or media workflow feels cramped.

Problem: Customers can't complete purchases on mobile

Test the purchase process yourself on mobile and verify that manual payment links open correctly. If a hosted processor page fails, capture the error and contact support rather than telling the customer that desktop checkout is required.

Customer Communication Issues

Problem: Not receiving customer messages

Check your Messages dashboard regularly. Verify that your email notifications are enabled if available. Some messages may go to spam folders.

Problem: Customers can't contact you

Make sure you've provided contact information on your profile. Test your contact methods yourself to ensure they work. Consider providing multiple contact options.

General Troubleshooting Steps

When you encounter any issue:

1. Refresh the page - Many temporary issues resolve with a simple refresh
2. Clear browser cache - Old cached data can cause display problems
3. Try a different browser - Some issues are browser-specific
4. Check your internet connection - Slow connections can cause timeouts
5. Log out and back in - This refreshes your session
6. Try from a different device - Helps identify device-specific issues

When to Contact Support

Contact support when:

• You've tried the troubleshooting steps above
• The issue prevents you from managing orders or products
• You suspect a billing error
• Features that should be available aren't working
• You're experiencing repeated technical problems

When contacting support, include:

• Your account username or email
• Specific error messages you're seeing
• Steps you've already tried
• Screenshots of the problem if applicable

Prevention Tips

• Regular backups: Save copies of your product descriptions and important information
• Test regularly: Periodically test your payment links and product ordering process
• Stay updated: Keep your browser updated and clear cache regularly
• Monitor orders: Check your orders and messages dashboard daily
• Verify changes: Always test that changes you make are working as expected

Most issues on Mayhem are related to the unique aspects of the platform's direct payment system or the manual order management required on the Basic plan. Understanding these processes helps prevent many common problems.