July 31, 2026

Refund and Return Policy

Your transaction is between you and the seller, and most disputes should be handled by contacting the seller. In some cases, you pay the seller through Mayhem's credit card processor or payment processor. In these cases, you have some additional protections from the marketplace.

Refunds for Non-Shipping

If you pay by credit card, you are eligible for a refund if the seller doesn't ship your item within 30 days of the purchase date.

To request this refund, contact [email protected] with the link to your order.

Returns or Refunds for Other Reasons

You should contact the seller directly to request a return or refund. If you are unable to resolve the issue with the seller, you can contact Mayhem support at [email protected].

Refunds by Payment Method

There are several ways to pay for items on Mayhem, and the refund process depends on the payment method.

For supported PayPal or Authorize.net marketplace orders, Mayhem support can issue eligible full or partial refunds to the original payment method.

For manual payment links or another processor, the seller must issue the refund through that provider. You can also contact the payment provider directly. CCBill transactions follow CCBill's support and refund process.